Niantic should learn Community Management from /r/TapTitans2

I’ve been playing Pokémon GO since it launched. In other words, I’ve been sharing the same information vacuum with millions of players for a while.

Recently, I picked up Tap Titans 2 and quite enjoyed it (as you can see by the number of guides in our TT2 section). As all newbies do when they get stuck on a Stage, I visited /r/TapTitans2 to bitch and moan about how unfair and difficult the game was. To my utter surprise, the subreddit was not a whine fest as I expected: it was a place where DEVs came to talk with the community.

The Book of Shadow Incident

Recently, TT2 devs made a mistake and the subreddit went bananas. If you’re not playing TT2s, let me break it down for you: they nerfed one of the core progression artifacts (BoS) to the ground.  And they did it silently, just like Niantic does it.

However, thanks to the power of common sense, they reached out to the community and fixed the issues. Two reddit threads come in mind:

Just look at that. Look at it. Enjoy the community management goodness. Respectful, in time, humble. That’s how you do Community Management (yes, capital CM)! And to give some perspective, it took them less than 12 hours to revert the change and bring smiles to everyone’s face.

The Cheating Incident

After the BoS incident got resolved,  a new problem emerged: players were obviously cheating the hell out in the ongoing TT2 Tournament. Again, instead of caving into shame and self loathing, the TT2 devs went full out and collected player feedback.

The result is this glorious announcement: Cheater Ban and New chest. Can you feel it? The power of good and healthy community? Mmmm. Of course, players noticed it and congratulated to TT2 devs.

You are what you say

It’s often said that “you are what you eat”. I’d argue that’s not true in modern gaming. You are what you say, or better: “your community is what you say”.

Places like TheSilphRoad are the reality of Pokémon GO’s lack of information and transparency. They are beautiful places, but still a sad reminder that we need an online research section to understand what the hell Niantic is doing with our favourite franchise.

Stay bitter, play better.

— Tony